Delivery, returns and ring sizes
Delivery
Everything is tracked. Standard delivery is free on orders over €80. Pieces in stock are posted the next working day; solid gold is made first, which takes about five working days.
Christmas
| To | Standard, €4.50 | Express, €9.50 |
|---|---|---|
| Spain | 2 to 3 working days | Next working day |
| The EU | 3 to 5 working days | 2 working days |
| The UK | 5 to 7 working days, and the courier may charge import VAT | 3 working days |
Returns and resizing
Send anything back unworn within 30 days, in its box, and we refund it in full. We cannot take back engraved pieces, or earrings once they have been worn.
Rings are resized free for a year. If you are unsure of your size, choose the free sizer when you order and we hold your ring until you tell us.
Presents
Tick "Is it a present?" at checkout and we wrap it in linen with a handwritten card for €4, and can leave the prices off the packing slip. Whoever receives it can swap it for anything else for 60 days, unworn.
Not sure of a ring size? Choose the free sizer when you order. We post the sizer, hold the ring, and make it up once you tell us. Ideas for presents
Find your ring size on screen
Screens differ in size, so first make the card below match a real bank card. Then lay a ring you already wear on the circle and grow it until the circle just fills the inside of the ring.
1. Match a bank card
2. Match your ring
Your size is about EU 54.
| EU size | Inside diameter | UK | US |
|---|---|---|---|
| 48 | 15.3 mm | I | 4½ |
| 50 | 15.9 mm | K | 5¼ |
| 52 | 16.6 mm | L½ | 6 |
| 54 | 17.2 mm | N | 7 |
| 56 | 17.8 mm | O½ | 7¾ |
| 58 | 18.5 mm | Q | 8½ |
| 60 | 19.1 mm | R½ | 9 |
Looking after gold
Put jewellery on last, after perfume, cream and hairspray, and take vermeil off to swim, shower or exercise. Wipe it with a soft dry cloth and keep pieces apart so they do not scratch each other.
Pearls should never be soaked: wipe them with a damp cloth and let them dry flat. When vermeil eventually wears, we replate it for €20.